Shipping policy
1. Processing Time:
- All orders are processed within 2 business days (excluding weekends and holidays) after receiving full payment. We will notify you via email/text message/phone call if there will be a significant delay in the shipment of your order.
- Please note as we formulate items fresh, it can take upto 7 days to deliver you. We don’t sell items in stock. We formulate them as we get the order.
2. Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer various shipping options including free shipping, standard shipping, expedited shipping, and express shipping.
- Delivery estimates will be provided to you during the checkout process. Please note that these are estimates and actual delivery times may vary depending on the shipping method chosen and your location.
3. Shipment Confirmation and Order Tracking:
- You will receive a shipment confirmation email containing tracking information once your order has been shipped.
4. Customs, Duties, and Taxes:
- Vegan Rouge is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages:
- Vegan Rouge is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. You can contact us at info@veganrouge.com with proofs of damage.
6. International Shipping:
- We currently only ship domestically. We do not ship to PO Boxes.
7. Questions:
- If you have any questions about the shipping policy, please contact us at info@veganrouge.com